Delete account

How to permanently close your Buddi account and what to expect.

How to delete your account

Step 1

Finish or cancel active buckets

Pause or complete any buckets with scheduled payouts. We cannot process a delete request while payouts are still in progress.

Step 2

Open Account settings

In the Buddi app, go to Account settings.

Step 3

Tap Delete account

Choose Delete account to start the deletion flow.

Step 4

Select a reason

Pick the reason that best matches why you are leaving. This helps us improve Buddi.

Step 5

Submit your delete request

Review the details and submit your delete request. We will process it once your account is eligible.

Step 6

Or email us

If you cannot access the app, email support@buddi.app from the address linked to your Buddi account with the subject line “Delete my account”. We will verify your identity before processing the request.

Before you go

What happens to your data

After deletion, we remove your profile and app data from our active systems. We may retain limited records where required by law, regulation, or for fraud prevention.

Linked bank details

Any bank mandates or links you set up are cancelled as part of account closure. Your bank may take additional time to reflect mandate changes.

Processing time

Delete requests submitted in the app are processed once your account is eligible. Email requests are usually completed within 5–7 business days after verification.

Questions? support@buddi.app or visit our support page.